HAIFEI Warranty Overview
| Item | Year | Noted |
| Mechanical Structure (Frame & Base) | 1 year | / |
| Electrical & Electronic Components | 1 year | / |
| Consumables & Wear Parts | 1 year | Covering only manufacturing defects and explicitly excluding normal wear and tear, which shall be determined by the Seller's service engineer. |
| Software Upgrade | Lifetime | Enjoy lifetime free software upgrade service |
This warranty does not affect your statutory consumer rights under the laws of your country/region.
HAIFEI Welding Machine Training Services
HAIFEI provides training in machine operation, routine maintenance, basic welding knowledge and common fault handling. Short-term training usually lasts from one to three days, depending on the equipment and the customer's requirements.
The final training content and schedule should be confirmed with HAIFEI before delivery or before the customer's visit.
Training at the HAIFEI Factory
Customers may send operators or maintenance personnel to the HAIFEI factory for training. The program can include:
- Machine structure and basic functions;
- Start-up and shutdown procedures;
- Workpiece loading and positioning;
- Operating parameter adjustment;
- Routine inspection and maintenance;
- Common alarm and fault handling;
- Welding process and application guidance.
Factory training allows operators to practise directly on the machine and discuss questions with HAIFEI engineers.
Remote Training and Video Guidance
If the customer cannot travel to the HAIFEI factory, we can provide:
- Equipment installation instructions;
- Operation and maintenance manuals;
- Machine installation videos;
- Operating demonstration videos;
- Remote video training;
- Online troubleshooting support.
When an operating problem occurs, the customer can send photos, videos and alarm information to the service team. An engineer can then provide remote guidance based on the information received.
Training at the Customer's Factory
If on-site training is required, HAIFEI can arrange engineers to visit the customer's factory. Depending on the project, one to three engineers may be assigned for installation, commissioning or operator training.
The number of engineers, training duration, service scope and related costs must be agreed upon in advance. The customer is responsible for the applicable on-site service, travel and accommodation costs according to the final agreement.
What Information Should Be Provided for Remote Support?
To help our engineers understand the problem more quickly, customers should provide:
- Machine name or order information;
- A clear description of the problem;
- Photos or videos showing the machine condition;
- Alarm messages displayed on the control panel;
- The operating step at which the problem occurred;
- Any recent changes to tooling, parameters or materials.
Providing this information can reduce repeated communication and help the engineer identify the likely cause before the video call.